Acronyms

Acronym		Description
CP		Central Processors
SAP		System Assist Processor
ICF		Internal Coupling Facility
IFL		Integrated Facility for Linux
zAAP		System z9 Application Assist Processor
ACL		access control list
ALC		Annual License Charge. A method of paying for some IBM software products, usually as a part of a PLC/ALC agreement.
APAR		Authorized Program Analysis Report. A formal report to IBM development, of a problem caused by a suspected defect in a current unaltered release of an IBM program. An APAR may also be used by development to document new function being delivered in the maintenance stream
API		application programming interface
APXS		APache eXtenSion
ASCII		American National Standard Code for Information Interchange
ASN.1		abstract syntax notation one
BER		Basic encoding rules
BHAPI		BSAFE Hardware API
CA		certificate authority
CALL		A single telephone call from the Customer Designated Caller to the Support Center. An incident may involve one or many telephone calls
CBPDO		Custom Built Product Delivery Option. OS/390 deliverable which can include product and service, but is used by many Customers as a vehicle for preventive service
CCC		Call Center Coordinator. CCC is a term within Lotus for people who will dispatch or triage all customer incidents
CGI		Common Gateway Interface
CLF		Common Log Format
CMS		conversational monitor system
CONSOLE		A Lotus Support function which routes phone messages, handles expired Support ID's and answers support entitlement questions
CRL		certificate revocation list
CSD		Corrective Service Delivery. Means by which some products deliver their service.
DAP		Directory Access Protocol
DCE		Distributed Computing Environment
DES		Data Encryption Standard
DFS		distributed File System
DLC		data link control
DLL		dynamic link library
DN		distinguished name
DNS		Domain Name System
DSO		dynamic shared object
ECLF		Extended Common Log Format
EMEA		IBM Geographic unit consisting of Europe, Middle East, and Africa
EOS		End of Service date. The date when IBM will no longer support, update, patch, or maintain a product.
ESO		Expanded Service Options. OS/390 service deliverable used by many Customers for preventive service
ESP		Early Support Program. A program where customers get a pre release level of a product in order to help IBM evaluate the fitness of the product and the readiness of IBM support
FIN		Fixed-If-Next. An APAR whose fix will be deferred until a future release of the product (by mutual agreement between the Customer and IBM)
FIPS		Federal Information Processing Standard
FIX PACK		A cumulative collection of all fixes available to registered customers since the last release of the product. It can include fixes that have not been previously released and can span multiple products or components. A fix pack can be applied on top of any previously shipped maintenance to bring the system up to the current fix pack level.
FRCA		Fast Response Cache Accelerator
FSS		Field Support Services provided by a Lotus Support Field representative who engages in short term technical projects for Customers
FSU		Fast Service Upgrade. A process for upgrading an installed VSE release level with a newer one.
FTP		File Transfer Protocol. Method for transferring files to or from IBM and Lotus and their web sites
FULLSHIFT		24 hours a day, seven days a week, including national holidays.
HIPER		literally "High Impact Pervasive". An APAR that describes a serious problem and may be one that has a wide spread impact. These APAR should be reviewed and if applicable, the PTF should be installed as soon as possible.
HTTP		Hypertext Transfer Protocol
HTTPS		Hypertext Transport Protocol Secure
IBM		International Business Machines. Undisputedly the largest software developer, anywhere in the world.
ICA		IBM Customer Agreement. An agreement under which IBM software products are licensed. The ICA is signed by the Customer and by IBM.
IEC		International Electrotechnical Commission
IETF		Internet Engineering Task Force
Interim Fix		A tested and verified fix available to registered cstomers. It can contain fixes for one or more product defects (APARs). The associated APARs are closed.
IP		Internet Protocol
IPLA		International Program License Agreement. An agreement under which IBM software products are licensed. The IPLA is shipped with the product and does not require signatures.
iSeries		The Integrated Series from IBM, evolved from AS/400
ISO		International Organization for Standardization
ITU		International Telecommunication Union
JDK		Java Development Kit
JRE		Java Runtime Environment
JVM		Java Virtual Machine
LAN		local area network
LDAP		Lightweight Directory Access Protocol
Lotus Knowledge Base		An interactive, web-based support tool allowing a Customer to search for specific support information.
LSP		Layered Service Provider
MAC		message authentication code
MIME		Multipurpose Internet Mail Extensions
MLC		Monthly License Charge. Pricing methodology for some software products, primarily mainframe, which uses monthly payments
NFS		Network File System
NIST		National Institute of Standards and Technology
NLS		National Language Support
OID		Object ID
OS/390		Mainframe server platform built on the MVS family of products
OSI		Open Systems Interconnection
OTC		One Time Charge. Pricing methodology for most software products which are purchased by a single payment at the time the product is acquired.
PCI		Peripheral Component Interconnect
PD		Problem Determination. The process of isolating the source of a suspected problem to hardware or software.
Pervasive		Designation of an APAR which has the potential to affect many Customers
PIN		personal identification number
PKI		public key infrastructure
PLC		Primary License Charge. A method of paying for some IBM software products, usually as a part of a PLC/ALC agreement.
PMP		Preventive Management Planning.
PMR		Problem Management Record. A record of the activities performed during the course of resolving a customer reported problem. Customers with access to IBMLink can view their PMRs.
PPP		Point-to-Point Protocol
pSeries		The Performance Series from IBM, evolved from RS/6000
PSI		Problem Source Identification. The process of isolating the source of a suspected software problem to the failing software product or component.
PSLC		Parallel Sysplex License Charge. A special software pricing methodology for mainframe Customers receiving the benefits of the parallel Sysplex technology.
PSP		Preventive Service Planning. A facility that contains information concerning a product's installation or service. A PSP entry consists of upgrades and subsets.
PSP		Personal Software Products. The software platform including the OS/2 family of products.
PTF		Programming Temporary Fix. A fix to a reported defect that can consist of documentation and/or code. A PTF is temporary only in the sense that it disappears with the next release of the product, when the patch is integrated into the base product code
Refresh Pack		A cumulative collection of all of the function and fixes that are available to registered customers since the last release of the product. The function and fixes might not have been previously released, and they can span multiple products or components. A refresh pack can be applied on top of any previously-shipped maintenance to bring the system up to the current refresh pack level.
RLC		Recurring License Charge. A method of paying for some IBM software products.
RMP		Recommended Maintenance Package. Service deliverable for RS/6000 which allows the preventive installation of a set of IBM recommended fixes between maintenance levels
RSU		Recommended Service Upgrade. Service deliverable for OS/390 and VM which allows the preventive installation of a set of IBM recommended fixes
SCSI		Small Computer System Interface
SHA		Secure Hash Algorithm
SHIFT		Standard IBM business hours in the local time zone where you receive the Service (for example 8 A.M. to 5 P.M. Monday through Friday), excluding national holidays
SID		Support ID. A unique number that identifies a Designated Caller or set of callers. This ID is used by the Lotus telephone system to automatically verify entitlement.
SIDD		session ID cache daemon
SMI		Structure of Management Information
SMTP		Simple Mail Transfer Protocol
SPOC		Single Point of Contact
SPR		Software Problem Report. a record in the Lotus software problem reporting system that is used to track an identified software problem -- similar to IBM's APAR, however an SPR may also be used within the incident tracking database to classify an incident's status.
SSA		System Support Agreement. An expanded maintenance agreement which includes some level of enhanced software support services
SSI		server-side includes
SSL		Secure Sockets Layer
STATUS		The most recent assessment of an incident's current place in the resolution process
SUF		Service Upgrade Facility. An OS/390, VM, and VSE tool announced in 1997 which uses the Internet to help automate preventive and corrective service application.
SVP		Sales Volume Price. A letter between C and H which gives the Customer's relative level in the Passport Advantage program
TCL		transmission control layer
TCP		Transmission Control Protocol
TCP/IP		Transmission Control Protocol/Internet Protocol
Test Fix		A temporary or uncertified fix with limited IBM testing that is provided to one or more customers for testing purposes. It is not available to all registered customers. The associated APAR is not closed.
UDP		User Datagram Protocol
UR1		Unable to be reproduced on the next product release. Like "FIN", this APAR closing code is also used for an APAR whose fix will be deferred until a future release of the product (by mutual agreement between the Customer and IBM)
V-CLF		Common Log Format with virtual host information
V-ECLF		Extended Common Log Format with virtual host information